Find out more about admin roles for the Microsoft 365 admin center. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support. Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted. For the most current support phone number in your country/region, see the global phone numbers list.

Upgrade to Microsoft Edge to take get Microsoft support now advantage of the latest features, security updates, and technical support. If you couldn't change your password this way, see Reset your Microsoft account password. I've been using a PIN to log into my laptop that its been so long and I forgot the password. For your protection, Microsoft must verify your identity before you can proceed with resetting your passwor

Assistance for billing and subscription management issues is available online get Microsoft support now or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager. For billing and subscription management support, the highest severity level is B. Presales support for Microsoft 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.

The same applies to the situation whenever Outlook stuck on loading profile. Your profile stores a variety of settings that control how Outlook looks and feels. You can create a new profile and then add your email accounts to the new profile. Repairing your Office programs can resolve issues with Outlook not responding or freezing. Errors in Microsoft 365 files are repaired automatically. If Outlook isn't stuck at a screen that says "Processing," or this didn't resolve your issue, continue to get Microsoft support now the steps belo

You can also select multiple contacts—for example, to send an email to the selected contacts. If calling people on the phone is not your preferred option, you can get Microsoft support now contact Outlook’s customer service via a live chat. Need help with your Outlook accoun

Use Tasks to create, manage, and track things you want to get done. You can learn more about the new and classic tasks in Outlook.com by going to Use To Do App to manage tasks in Outlook. Add a contact to your Favorites by selecting a contact in the list, and then selecting Add to favorites. Use the People page to find, view, create, and edit contacts and contact lists. To learn more about managing contacts in Outlook.com, go to Create, view, and edit contacts and contact lists in Outlook.com. Keep track of appointments, meetings, or any other event from anywher

Please see Known issues with Office and Windows 10, which covers issues specific to that operating system. Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC. Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows P

See Upgrade to Office 2016 using Office 365 for business. If you're a student or teacher and don't see an option to install Office, you may be eligible for Office 365 Education, which includes Word, Excel, PowerPoint, and OneNote. All you need to get started is a valid school email address. If you're looking for the steps get Microsoft support now to download and install the latest version of Office, see Install Office on your PC or Mac. The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation. If you're looking for the steps to download and install the latest version of Office such as Microsoft 365, Office 2021, Office 2019, or Office 2016, see Install Office on your PC or Ma

Leave us a comment at the bottom of this page to let us know more about your issue. If Office is taking a long time to install you may be on a slow connection. If Office still won't install, check that your computer meets the system requirements to install Offic

If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We'll use that information to help investigate your issue further. In most cases you can do basic editing on most of these devices, however if you have a qualifying Office 365 subscription, you get access to the apps' extra feature